When making orders through us, we may require you to complete various KYC checks at certain limits. While we can't share these limits publicly, we can provide details about what's required at each point.
We're legally required to complete these checks in line with EU AMLD5 and MiCA regulations in Europe.
If any of these checks are required on your account, you'll be given more information about this when making an order directly.
Our support team is available 24/7 if you run into any issues with any of these checks.
Taxpayer Identification Number
When you first make a transaction, you're required to provide your Taxpayer Identification Number. This may also be the same number as your national identity number on your ID document.
Proof of identity
A government-issued ID document, such as a driver's license or passport.
This must have your name, date of birth, and image on it. The ID must also be valid and in-date.
A liveness check.
This is live selfie taken via the check to compare with the image on your ID to ensure that the document owner is completing the check
Proof of address
An official document, such as a bank statement or utility bill.
This must have your name and address on it.
This must have been issued in the last 6 months.
The full document must be visible, not just the address.
For very high order volumes, we may also complete source of funds and source of wealth checks to help understand where the funds you're using on Swapped are obtained from. If these checks are required, trading will be temporarily blocked on your account and you'll receive an email with more information.