When making orders through Swapped, we may require customers to complete proof of identity and proof of address checks.
If this is required, you'll be given more information about this when making an order directly.
These checks can typically be completed within a few minutes and our support team is available 24/7 if you run into any issues.
Below are details about what documents we accept for proof of identity and proof of address:
Proof of identity
A government-issued ID document, such as a driver's license or passport.
This must have your name, date of birth, and image on it. The ID must also be valid and in-date.
Some countries support non-doc ID checks via bank accounts or national IDs. You'll see this option if it's available where you live.
A liveness check.
This is live selfie taken via the check to compare with the image on your ID to ensure that the document owner is completing the check.
Proof of address
An official document, such as a bank statement or utility bill.
This must have your name and address on it.
This must have been issued in the last 12 months.
The full document must be visible, not just the address.
For very high order volumes, we may also complete source of funds checks to help understand where the funds you're using on Swapped are obtained from. If these checks are required, trading will be temporarily blocked on your account and you'll receive an email with more information.