All payments made through Swapped Ramp by Northstake are screened via our security system where a decision is made whether to approve or decline the order.
In the majority of cases we make an automated decision, but if we can't, we need to manually review the order.
Our team is on hand 24/7 to review orders. Usually, reviews happen within 10 minutes, but they can take up to 30 minutes in some rare instances.
There's no need to contact support to have an order reviewed as our team proactively handles these. You'll receive an email update when your order has been reviewed.
Your order is executed by Northstake ApS, the crypto-asset service provider authorised under the EU Markets in Crypto-Assets Regulation (MiCA) that provides this service. As a MiCA-authorised provider, Northstake is obliged to act in your best interest and to take all sufficient steps to achieve the best possible outcome when executing your order, having regard to price, costs and speed of execution. This obligation is referred to as best execution. Further information is available in the Execution Policy at northstake.eu/execution.