All payments made through Swapped are screened via our security system where a decision is made whether to approve or decline the order.

In the majority of cases we make an automated decision, but if we can't, we need to manually review the order.

Our team is on hand 24/7 to review orders. Usually, reviews happen within 10 minutes, but they can take up to 30 minutes in some rare instances.

There's no need to contact support to have an order reviewed as our team proactively handles these. You'll receive an email update when your order has been reviewed.