# Swapped Help Centre

> Find answers to frequently asked questions below!

## Dansk

### Swapped.com \(Non-EEA customers\)

- [Hvad er Swapped.com?](https://help.swapped.com/da/articles/9532350-hvad-er-swapped-com.md): Information om, hvad Swapped har at tilbyde sine kunder.
- [Hvordan er Swapped.com reguleret?](https://help.swapped.com/da/articles/9528075-hvordan-er-swapped-com-reguleret.md): Information om hvordan Swapped.com er registreret og reguleret
- [Hvordan er min Swapped.com sikker?](https://help.swapped.com/da/articles/9569106-hvordan-er-min-swapped-com-sikker.md): Information om, hvordan ens konto hos Swapped.com holdes sikker.
- [Hvilken slags verificering er nødvendig?](https://help.swapped.com/da/articles/9520851-hvilken-slags-verificering-er-nodvendig.md): Information om, hvilken type verificering, der er nødvendig for at handle hos Swapped.
- [Sådan køber du kryptovaluta](https://help.swapped.com/da/articles/9532284-sadan-kober-du-kryptovaluta.md): En guide til, hvordan du køber kryptovaluta hos Swapped
- [Sådan opretter du en kryptovaluta wallet](https://help.swapped.com/da/articles/9520802-sadan-opretter-du-en-kryptovaluta-wallet.md): De fleste coins vi tilbyder hos Swapped.com can bruges igennem Exodus Wallet. Nogle coins kræver dog andre wallets. Se forneden.
- [Sådan logger du ind på Swapped.com](https://help.swapped.com/da/articles/9520838-sadan-logger-du-ind-pa-swapped-com.md): Information om, hvordan du logger ind på Swapped.com
- [Sådan betaler du med bankoverførsel](https://help.swapped.com/da/articles/9542477-sadan-betaler-du-med-bankoverforsel.md): Information om, hvordan du betaler med bankoverførsel hos Swapped.
- [Hvordan beskattes kryptovalutaer?](https://help.swapped.com/da/articles/9542456-hvordan-beskattes-kryptovalutaer.md): Information om, hvordan kryptovalutaer beskattes
- [Hvor meget kryptovaluta kommer jeg til at modtage for min købsordre?](https://help.swapped.com/da/articles/9542458-hvor-meget-kryptovaluta-kommer-jeg-til-at-modtage-for-min-kobsordre.md): Information om, hvor meget kryptovaluta du modtager når du laver en købsordre.
- [Hvilket gebyrer betaler man?](https://help.swapped.com/da/articles/9532322-hvilket-gebyrer-betaler-man.md): Information om, hvilke gebyrer vi trækker hos Swapped.com
- [Ordre under manuel gennemgang](https://help.swapped.com/da/articles/9520607-ordre-under-manuel-gennemgang.md): Detaljer om manuel gennemgangssystem
- [Hvornår modtager jeg mine kryptovalutaer?](https://help.swapped.com/da/articles/9532340-hvornar-modtager-jeg-mine-kryptovalutaer.md): Information om, hvor længe der går inden, at du modtager dine kryptovalutaer ved en købsordre.
- [Jeg har sendt en forkert bankoverførsel](https://help.swapped.com/da/articles/9567854-jeg-har-sendt-en-forkert-bankoverforsel.md): Information om, hvad der sker hvis du sender en fejlagtig bankoverførsel

## English

### Swapped.com \(Non-EEA customers\)

- [What is Swapped?](https://help.swapped.com/en/articles/9532350-what-is-swapped.md): Information about the service that Swapped offers to customers
- [How is Swapped regulated?](https://help.swapped.com/en/articles/9528075-how-is-swapped-regulated.md): Information about how Swapped is regulated
- [What countries are supported?](https://help.swapped.com/en/articles/9532399-what-countries-are-supported.md): Information about what countries can use Swapped
- [How is my account secure?](https://help.swapped.com/en/articles/9569106-how-is-my-account-secure.md): Information about how your account on Swapped is secure
- [What KYC checks are required?](https://help.swapped.com/en/articles/9520851-what-kyc-checks-are-required.md): Information about what checks a customer needs to complete to use Swapped
- [Can I use a company account?](https://help.swapped.com/en/articles/9542453-can-i-use-a-company-account.md): Information about if Swapped allow customers to use a company account
- [New EEA registrations from 1st July 2026](https://help.swapped.com/en/articles/15714457-new-eea-registrations-from-1st-july-2026.md): Information about new EEA registrations from 1st July 2026
- [What are source of funds checks?](https://help.swapped.com/en/articles/12301100-what-are-source-of-funds-checks.md): Information about what source of funds checks \(additional verification\) are and why we need to complete them
- [Supported documents \(source of funds\)](https://help.swapped.com/en/articles/12301128-supported-documents-source-of-funds.md): Information about what documents we support for source of funds checks
- [How to buy cryptocurrency](https://help.swapped.com/en/articles/9532284-how-to-buy-cryptocurrency.md): How to instructions to help you purchase cryptocurrency through Swapped
- [How to create a cryptocurrency wallet](https://help.swapped.com/en/articles/9520802-how-to-create-a-cryptocurrency-wallet.md): Information about how to create a cryptocurrency wallet
- [How to login on Swapped](https://help.swapped.com/en/articles/9520838-how-to-login-on-swapped.md): Information about how you login to Swapped
- [How to send a bank transfer](https://help.swapped.com/en/articles/9542477-how-to-send-a-bank-transfer.md): Information about how to send a bank transfer to purchase cryptocurrency
- [How is cryptocurrency taxed?](https://help.swapped.com/en/articles/9542456-how-is-cryptocurrency-taxed.md): Information about how cryptocurrency is taxed
- [How to make a complaint](https://help.swapped.com/en/articles/10209786-how-to-make-a-complaint.md): Information about how customers can make a complaint against Swapped
- [What payment methods do you offer?](https://help.swapped.com/en/articles/9520621-what-payment-methods-do-you-offer.md): Information about what payment methods we offer on Swapped
- [How much cryptocurrency will I receive for a purchase?](https://help.swapped.com/en/articles/9542458-how-much-cryptocurrency-will-i-receive-for-a-purchase.md): Information about how much cryptocurrency you'll receive when buying
- [What fees do you charge?](https://help.swapped.com/en/articles/9532322-what-fees-do-you-charge.md): Information about what fees we charge for payments made through Swapped
- [Buy order in review](https://help.swapped.com/en/articles/9520607-buy-order-in-review.md): Information about our manual review system for buy order payments
- [When will I receive my cryptocurrency?](https://help.swapped.com/en/articles/9532340-when-will-i-receive-my-cryptocurrency.md): Information about how long it takes to receive cryptocurrency for a buy order
- [I sent a bank transfer incorrectly](https://help.swapped.com/en/articles/9567854-i-sent-a-bank-transfer-incorrectly.md): Information about what happens if you send a bank transfer incorrectly for an order
- [How to claim a Paysafecard/Skrill refund](https://help.swapped.com/en/articles/11517534-how-to-claim-a-paysafecard-skrill-refund.md): Information about how to claim a Paysafecard/Skrill refund if you've received an email to do so
- [What is Swapped Connect?](https://help.swapped.com/en/articles/11839329-what-is-swapped-connect.md): Information about what Swapped Connect is and how it works
- [Swapped Connect features](https://help.swapped.com/en/articles/11839472-swapped-connect-features.md): Information about what features Swapped Connect offers

### Swapped Ramp by Northstake \(EEA customers\)

- [What is Swapped Ramp by Northstake?](https://help.swapped.com/en/articles/15857322-what-is-swapped-ramp-by-northstake.md): Information about the service that Swapped Ramp by Northstake offers to customers
- [How is Swapped Ramp by Northstake regulated?](https://help.swapped.com/en/articles/15857754-how-is-swapped-ramp-by-northstake-regulated.md): Information about how Swapped Ramp by Northstake is regulated
- [What countries are supported?](https://help.swapped.com/en/articles/15857344-what-countries-are-supported.md): Information about what countries can use Swapped Ramp by Northstake
- [How is my account secure?](https://help.swapped.com/en/articles/15857369-how-is-my-account-secure.md): Information about how your account on Swapped Ramp by Northstake is secure
- [What KYC checks are required?](https://help.swapped.com/en/articles/15857377-what-kyc-checks-are-required.md): Information about what checks a customer needs to complete to use Swapped Ramp by Northstake
- [Can I use a company account?](https://help.swapped.com/en/articles/15857407-can-i-use-a-company-account.md): Information about if Swapped Ramp by Northstake allow customers to use a company account
- [What are source of funds and wealth checks?](https://help.swapped.com/en/articles/15857435-what-are-source-of-funds-and-wealth-checks.md): Information about what source of funds checks \(additional verification\) are and why we need to complete them on Swapped Ramp by Northstake
- [How much cryptocurrency will I receive for a purchase?](https://help.swapped.com/en/articles/15857627-how-much-cryptocurrency-will-i-receive-for-a-purchase.md): Information about how much cryptocurrency you'll receive when buying
- [What fees do you charge?](https://help.swapped.com/en/articles/15857640-what-fees-do-you-charge.md): Information about what fees we charge for payments made through Swapped Ramp by Northstake
- [Buy order in review](https://help.swapped.com/en/articles/15857674-buy-order-in-review.md): Information about our manual review system for buy order payments
- [When will I receive my cryptocurrency?](https://help.swapped.com/en/articles/15857682-when-will-i-receive-my-cryptocurrency.md): Information about how long it takes to receive cryptocurrency for a buy order
- [How to buy cryptocurrency](https://help.swapped.com/en/articles/15857468-how-to-buy-cryptocurrency.md): How to instructions to help you purchase cryptocurrency through Swapped Ramp by Northstake
- [How to create a cryptocurrency wallet](https://help.swapped.com/en/articles/15857475-how-to-create-a-cryptocurrency-wallet.md): Information about how to create a cryptocurrency wallet
- [How to login on Swapped Ramp by Northstake](https://help.swapped.com/en/articles/15857479-how-to-login-on-swapped-ramp-by-northstake.md): Information about how you login to Swapped Ramp by Northstake
- [How is cryptocurrency taxed?](https://help.swapped.com/en/articles/15857559-how-is-cryptocurrency-taxed.md): Information about how cryptocurrency is taxed
- [What payment methods do you offer?](https://help.swapped.com/en/articles/15857571-what-payment-methods-do-you-offer.md): Information about what payment methods we offer on Swapped Ramp by Northstake